EXTENDED 30-DAY MONEY-BACK GUARANTEE

We have extended our Money Back Guarantee from 15 to 30 days. As well as your statutory right to cancel, every product sold by Manviss, unless otherwise stated, is now also backed by a 30-day money-back guarantee.

We want our customers to be satisfied with their purchases. However, if you change your mind or would like to exchange for another size, color, or style, please return the item(s) within 30 days of purchase, and we will refund you. 

How To Return & Refund

Return and Refund

1. Submit a return request at Contact Us to Customer Service within 30 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-25 days (the processing time depends on your payment method and bank). We still charge the shipping fee under this circumstance even if your order is free shipping order, which will automatically be deducted from your refund. And return shipping fee will not be refunded. All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
5. Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.

General Return Policy

1. You must submit all return requests within 30 days of your package being delivered.
2. The following items cannot be returned, refunded, or exchanged—① Items on clearance, ②Customized items, ③underwear.
3. Returned items must be unworn, unwashed, undamaged with all original tags attached. We do not accept returned items that have been worn, damaged, washed, or altered.
Note:We advise you to write your order information (order number and email address), reasons for returning or exchanging, plus other comments on a piece of paper. Please enclose this in your returns package.
Note: We do not accept returned items that have not been processed and submitted first.The return address will be provided by the staff after communication.

 

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